176,620 views
Furniture makers always screw up. And they admit it themselves. Is it really impossible to do something without a hitch? After all, there are practices, methods, scripts for eradicating problems in business processes and service quality. We will analyze examples in this issue. Sergey will tell you several stories from practice, when a business that was perfect from the outside turned into a headache for the client during detailed interaction with the company. And then the employees of this company came to the furniture makers and demanded from them an impeccable result and an ideal process on the way to the result. Channel on RuTube: https://rutube.ru/channel/29858712/ The video was created in the studio of Dima Pchelin http://pchelin.ru/ Time codes 0:25 - Why does everyone always screw up? 1:43 — They tell us about their ideal service 2:30 — Showdown with the insurance company 5:15 — How to pick up your car from the car service 9:44 — Why customers demand the ideal 10:48 — We do not justify mistakes 12:39 — We are working on improving the service 14:33 — About the human factor