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As part of the Home Support Consultation Forum, held on November 20, 2024 in collaboration with Action Santé Outaouais, we had the opportunity to speak with Ms. Louise Boivin, a researcher affiliated with the CREATAS Research Collective and an associate professor at UQO. With twenty years of research on working conditions in the home support sector, she paints an enlightening portrait of the consequences of commodification and privatization on the quality of services, staff retention and the dignity of seniors. This interview highlights the structural issues, public policy challenges and reforms needed to ensure fair, stable and humane home support.