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If you are very nervous and don’t want to watch the whole thing, here are three practical ways to reduce irritation: 1. Reduce your ego: Pride is compared to an inflated ego. The more inflated it is, the more easily we bump into things and get irritated. By cultivating humility, we reduce our susceptibility to small offenses and learn to let go of the need to constantly defend our self-esteem. 2. Understand the Other: Putting yourself in someone else’s shoes and understanding their circumstances helps to reduce irritation. This benevolent look, which fosters understanding and charity, allows us to see the faults and attitudes of others with more patience and acceptance. 3. Offer our inconveniences to God: By uniting our sufferings to Christ and offering life’s setbacks to God, we find greater meaning in our challenges. This allows us to deal with irritations and difficulties from a spiritual perspective, transforming suffering into an opportunity for growth and sanctification. Book cited: Crucial Conversations, J. Grenny, K. Patterson, R. McMillan, A. Switzler, E. Gregory (Chapter 6). Video on hostage negotiator strategy: • The Hostage Negotiator