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The first absolute truth about difficult conversations is that: their time will always come. And, mature adults that we are, running away to avoid discomfort is not an option. The good news is that you can absorb the impact, with our beloved public speaking techniques. And @biancaceloto gives you the path to the stones in today's video. Get ready to make difficult conversations not only more natural and fluid, but also much more productive! 00:00 Introduction 04:00 1st step 05:37 2nd step 07:25 3rd step 08:54 4th step 10:03 5th step 11:08 6th step 12:09 7th step 12:55 8th step 14:19 9th step 15 :12 10th step 16:25 Conclusion ???? Discover Óh Quem Fala University and learn to communicate well, wherever you are: https://tinyurl.com/yjrhkr5w ???? Download our free ebook: https://bit.ly/ EbookLiderOQF2 ???? Follow this and other content on my social networks: Instagram: / biancaceloto Facebook: / biancaceloto ???? Also follow Óh Quem Fala's social networks: Instagram: / ohquemfala Facebook: / ohquemfala LinkedIn: / ohquemfala Website: https://www .ohquemfala.com.br