02:09 What is active listening? 08:10 What is conversation? 09:48 Practical edition Today, I will explain about "active listening ability". What is "active listening ability"? It is "the ability to listen attentively to the other person's words and conversation". Simply put, it is the ability to listen. It means being good at listening in a conversation. This ability has been attracting attention recently. It is said that communication is important these days, but the important thing in communication is not to speak well or to be able to present well, but "the ability to listen". By listening, you can win the trust of the other person and ultimately achieve your goals. If you are a psychiatrist, you can gain the trust of your patients by listening. By listening, the patient will understand their own illness, the need for medicine, and themselves, and will be cured. Therefore, listening is very important. This is the same in love and business. There are people who are good at listening, but not many people who do it as a job or professionally. I think there are various correct answers to what is important about listening ability and active listening, and what the points are. Psychiatrists are professionals at listening, so I think that what psychiatrists talk about as listening skills is one of many answers, and will be useful to many people. Please listen to the end. ■Attentive listening What does it mean to listen attentively? Let's think about what it means to listen in a conversation. The person speaking feels good when they are talking. It's fun to say your own words. It's the same as how it feels good to sing a song. Speaking your thoughts and hearing that voice feels good. So by listening, you can provide the other person with a sense of comfort. You can provide that kind of physical comfort. It's reassuring to have someone listen to you and empathize with you. When you tell them your worries or problems, it feels like a release. People feel very relieved and relieved just knowing that the other person knows what they're struggling with and that they're worried about the same thing. Listening also has the effect of empathizing and liberating. However, if you just listen, the other person will still not be satisfied. I once looked into chatbots, thinking that they might be beneficial to patients, but it seems that that's not all that's good. The reason is that even though chatbots have the power to make you feel comfortable talking, empathize, and release, they are weak in terms of sorting out what you say, giving you hints, and guiding you to the answer. With chatbots, you get back more than you ask. That's very unpleasant as a conversation. It's unpleasant if the other person responds more than you say. What is attentive listening? It's also the ability to "summarize" what the other person says. It's unpleasant in a conversation if they talk for about 30 seconds to 1 minute, or as long as 1 minute. The younger you are, the more you prefer short times. It's very reassuring and pleasant to have someone quickly summarize something in a short time. What is attentive listening? It's also the ability to summarize, and it's also the ability to verbalize feelings that the other person doesn't realize and mysteries in the conversation. When all of these things are combined, a "relationship of trust" is born. I often think about things like this. Psychiatrists and doctors say that it's important to listen sincerely and to empathize, but I feel that this is neglecting the "ability to organize and give hints or answers" and the "ability to verbalize." This is difficult, so it varies from person to person, but I think we underestimate the ability to verbalize. Anyone can do it if they have sincerity, so we tend to place importance on that. Japanese people like the idea that people are fundamentally good, so the discussion often ends with the conclusion that empathy is important. The discussion ends on an ambiguous level, but leaving that aside, there is a lack of detail in terms of the areas where it is not ambiguous, where it can be verbalized, where discussions can be accumulated, where evolution can be achieved, and where the PDCA cycle can be turned. Therefore, the ability to summarize is also very important. The reason why it is important is that doctors who listen intently to what others say are not really well-regarded. I understand that very well. I have experienced this myself and have hired people, so I understand. There are patients who usually talk in a rambling, tangled, and confused way, and who stay in the examination room for 30 minutes or so, but patients temporarily call a doctor who listens to those 30 minutes a good doctor. However, the relationship between such doctors and patients usually falls apart. It does not have a good outcome. And othe