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Is the customer always right? How can you filter out what is really a complaint that will improve your product or what is just noise? Learn in this video the reality about complaints so that you can use them to your product and company's advantage. FOLLOW OUR BUSINESS SCHOOL EVERY DAY → Instagram: www.instagram.com/business.fma ABOUT ITALO MARSILI: Doctor from UFRJ and Psychiatrist from IPUB/UFRJ. Founder and director of Faculdade Mar Atlântico, having trained more than 200 thousand students in 97 countries. Specialist in Digital Marketing, creator and idealizer of products that total more than 200 million reais in revenue in recent years