Talking Cast and a chat about generations!

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Falando de Atendimento : Carol Mazzucatto

Published on Premiered Nov 20, 2024
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In this episode of Falando Cast, we discuss an essential topic for any business: the challenges of customer service across generations. We explore how the expectations and behaviors of generations such as Baby Boomers, Generation X, Millennials, and Generation Z impact the way customers are served and how companies can adapt to these differences. We talk about the importance of personalizing customer service according to the generational profile, creating deeper and more relevant connections with each customer. In addition, we analyze future trends and challenges in customer service, with the aging of current generations and the emergence of new ones. This episode is a practical guide to understanding how generational behavior influences the market and what you can do to offer a truly different customer service experience. Recorded at Implantar Telecom's Implay Studio, Falando de Atendimento's new partner, this content will transform the way you think about customer service. Don't miss it! Watch now and get ready to face the challenges of serving all generations! ????️Host: Carol Mazzucatto. ????️Guest: Fabiana Almeida / fabianaalmeida16 ???? Follow me for exclusive content and updates. Follow us on Instagram: / falardeatendimento #falandodeatendimento #podcast #falandocast #CustomerService #CustomerExperience #Generations #BabyBoomers #GenerationX #Millennials #GenerationZ #Trends #Personalization #ImplayStudio #implantartelecom

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