Office Management Clerks - Customer Relationship Processes Exam 2024 - The Solutions - Bensch erklärt's - Wirtschaft einfach verstehen - World Latest Movie, Series, Videos and Trailers

Office Management Clerks - Customer Relationship Processes Exam 2024 - The Solutions

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Bensch erklärt's - Wirtschaft einfach verstehen

Published on Apr 26, 2024

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In this video I show you my solutions. No guarantee for correctness. Contents: 00:00 Intro 00:40 Task 1 1.1 Delivery conditions 1.2 Place of jurisdiction 1.3 Competent court (local court, regional court) 1.4 Advantage of granting a discount 1.5.1 Simple retention of title 1.5.2 Problem of simple retention of title 1.5.3 Extended and expanded retention of title 1.6 Environmental impact of delivery/transport 05:05 Task 2 2.1 Due date of claims 2.2 Purpose of and reaction to reminders 2.3 Calculating default interest rate 2.4 Reaction to defaulting, good customers 2.5 Determining limitation periods 2.6 Legal consequences of the limitation of claims 2.7 Legal steps to enforce claims 2.8 Suggestion to avoid payment defaults 13:50 Task 3 3.1 Contacting customers in the event of payment difficulties 3.2 Behavior for a successful Conducting a conversation 3.3 Questioning techniques 3.4 Types of questions 3.5 Information content of a conversation note. 18:20 Task 4 4.1.1 Identify employees in a table 4.1.2 Anomalies in personnel statistics 4.2 Severely disabled quota (Social Security Code IX) 4.3 Office that protects the interests of severely disabled people 4.4 Management training course to promote female employees 4.5 Working time models (job sharing, mobile working, flexitime, part-time) 4.6 Questionnaire for employees 4.7 Contents of questionnaire 4.8 Warning to employees 4.9.1 Contents of the staff meeting with the aim of a warning 4.9.2 Feedback meeting, feedback rules 4.10 Involvement of the works council in the event of termination 31.51 Task 5 5.1 Acquisition costs for fixed assets: activation of additional costs 5.2 Posting of incoming invoice (assembly costs, small materials) 5.3 Pro rata depreciation 5.4 Posting of depreciation 5.5 Posting of loan disbursement 5.6 Calculating interest, interest formula and calculation of days 5.7 Posting loan interest and repayment 5.8 Posting bank statement: insurance premium 5.9 Posting incoming invoice: purchase of goods 5.10 Posting incoming invoice: sales commission 5.11 Determining inventory changes for goods 5.12 Transferring the account “discounts for merchandise” 5.13 Determining cost of goods 5.14 Explanation of cost of goods 47:25 Task 6 6.1 Distribution of overhead costs BAB 6.2 Determining overhead costs in cost areas 6.3 Determining the actual overhead surcharge rate for the production cost area 6.4 Entering the surcharge basis for the administration cost center in BAB 6.5 Determining the actual overhead surcharge rate for the administration cost area 6.6 Describe the purpose of the BAB 6.7 Carrying out a surcharge calculation 6.8 Calculating the change in the cost price in percent 59:14 End credits Request material for practice at: [email protected]

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