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Today, 38% of French tourists book their trips online. The offer is huge and in real time, but there are plenty of bad surprises on the net: disappointing hotels, unexpected supplements, misleading advertising on certain trips or promotional offers that are impossible to obtain because they are limited in number. And when the trip goes wrong, it is difficult to obtain compensation. We will follow Ludovic's obstacle course: he bought cheap plane tickets online but his return flight was cancelled. He has been waiting for the promised refund for over a year. Bernard saw his 8-day/7-night trip to Crete cut by two days at the last minute. As for the hotels sold on travel sites, they are far from all being checked. We wanted to test a stay purchased online ourselves. Bernard Pichon, a journalist specialising in tourism, played the role of mystery shopper for us. We went to Agadir in Morocco to test a 3-star hotel. But the description on the travel site turned out to be very far from reality: the hotel is dilapidated and the restaurant mediocre.