How has Centauro revolutionized the customer experience with technology and efficiency?

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Linx

Published on Nov 13, 2024
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Did you know that combining experience and technology can transform your business? In the new episode of Pod do Varejo, we welcome Centauro, the largest sportswear chain in Latin America, for an incredible chat about innovation and efficiency. Our guest André Taube, the brand's operations director, shared valuable insights into Centauro's strategy to continually improve its services and customer satisfaction, without neglecting its purpose of transforming society through sports, encouraging healthier habits. The result? The brand is revolutionizing Brazilian retail by offering memorable experiences to customers and maintaining an equally serious commitment to its athlete employees. 0:54 Intro 3:18 About the guest André Taube 7:05 Management and technology 13:20 Importance of physical stores 18:51 G5 stores 21:20 Click and collect 25:20 People management and sports culture 27:07 Black Friday 29:07 Customer satisfaction 32:06 Plans for the future 35:30 Centauro's main challenge 38:35 Retail roulette 42:04 Closing __________________________________ 🎧 Don't forget to share with your colleagues and subscribe to the channel so you don't miss any episodes! Watch other PDV episodes: How Multicoisas adapts to consumer needs to offer practicality and convenience • How Multicoisas adapts to consumer needs to offer practicality and convenience • Beauty and well-being on the rise: how Laser&Co is transforming the aesthetics market: • Beauty and well-being on the rise: how La... How has Dress & Go helped big brands enter the second-hand market? • How Dress & Go has helped big... __________________________________ Listen also on your favorite audio platform Spotify: https://open.spotify.com/show/5OB5v7A... Amazon Music: music.amazon.com.br/podcasts/c6348f2b-796d-4c5d-be2a-f78f1ab3c72d/pdv---pod-do-varejo __________________________________ 🔗 Follow Linx Instagram: / linxretail LinkedIn: / linxretail Tiktok: / linx.retail

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