Behind the scenes of a call center

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Investigations

Published on Jul 13, 2019
About :

Each RSI fund has a telephone platform to respond to complaints. In Île-de-France, the director agreed to show me his. The 12 advisors on this platform have undergone a week of special training. Above all, they are constantly monitored. Julien is the platform supervisor, he has a system through which he sees the telephone flow, he is responsible for ensuring the quality of the operators' responses. When all the RSI platforms are saturated, the calls are transferred to a subcontracting company. Does this private company have the same quality requirements as the public service? To find out, I applied to film within this company, but it was refused. So I decided to get hired as an advisor. - Follow us on social media: Facebook: / investigationsenquetes

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