ATU, Pitstop & Co.: How honest and reliable is the car repair shop? Are they allowed to do that

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ARD Marktcheck

Published on Jan 23, 2024
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Reporter Sebastian Dubielzig does the test. He tests various car repair shops with a 1998 BMW 5 Series. How fair are they? 00:00 How honest are car repair shops? 00:30 Car repair shops put to the test 00:53 Test in the ATU car repair shop in a branch in Hamburg 01:30 When the car repair shop doesn't work properly 04:45 Interview with ADAC 06:10 What are vehicle arbitration boards? 06:25 Car repair shops put to the test II ATU 07:30 What does the expert from Auto Bild say? 09:10 Car repair shops put to the test III Pitstop 10:20 ADAC car repair shop test center 11:55 Interview with ADAC II 12:20 Conclusion Pitstop and ATU 13:00 Visit to the BMW authorized repair shop 13:40 Are they allowed to do that? ----------- By the way: Since we belong to ARD, you can download this video for free and watch it offline on the go! This film was shown on NDR television on February 9, 2024 as part of the NDR series "Dürfen die das'". It was initially shown on the YouTube channel "NDR Ratgeber" - this channel became "NDR Info" for news from the north. Consumer content from all ARD broadcasters is bundled here on the channel ????. ----------- CAR BROKEN - WORKSHOP NEARBY? Is the car repair shop nearby always the best choice? Do car repair shops take advantage of their customers' supposed ignorance to make repairs that aren't actually necessary? Because very few drivers are familiar with the electronics of modern cars. SERVICE CHECK AT A WORKSHOP NEARBY? And how exactly do car repair shops nearby look at our cars during a service check? Reporter Sebastian Dubielzig does the test. He tests various car repair shops with a 1998 BMW 5 Series. MOBILITY CHECK IN VARIOUS WORKSHOPS The BMW has run 150,000 kilometers. The car is an automatic. The car has a few external quirks and when you start it, it says that the oil service is due. ATU, PITSTOP AND BMW AUTHORIZED WORKSHOP Sebastian has the vehicle undergone a so-called mobility check in various car repair shops: at ATU, Pitstop and in an authorized BMW workshop. Beforehand, he also has the BMW checked by the ADAC to find out what is wrong with the car. HOW HONEST ARE CAR WORKSHOPS? Do car repair shops use service appointments to sell things that are not necessary? The first test takes place in the ATU car repair shop in a branch in Hamburg. ATU IN TEST For 29.99 euros, the ATU car repair shop actually offers a lot: reading error logs, battery and alternator tests, checking fluid levels, bodywork, glazing and windshield wipers, engine and transmission, air conditioning, tires, brakes and chassis, road safety, mobility guarantee. The ATU car repair shop promises to check all of this for this price. But does this happen? PITSTOP OR AUTHORIZED WORKSHOP? And how do the tests turn out in the BMW authorized workshop and at the Pitstop car repair shop? Do all car repair shops come to the same result? To check, the ADAC car repair shop examines our BMW and lists in detail which defects are present. WHAT DOES THE ADAC SAY ABOUT THIS? Does the ADAC car repair shop find the same defects on the BMW as the Pitstop car repair shop, the ATU car repair shop and the authorized BMW repair shop? Reporter Sebastian Dubielzig also meets a man who is having problems with his Opel. The van refuses to drive on. The repair shop repairs the van unsuccessfully. Do you have to pay for this? Are customers being ripped off in car repair shops? And: Are they allowed to do that? You can see that and more in the video! What experiences have you had with car repair shops? Write it in the comments! Author: Sebastian Dubielzig Image source: Adobe stock industrieblick ----------- You can find more topics about cars here: https://www.ndr.de/ratgeber/auto519.html ----------- ► • The tricks along the motorway The... ► • Video ► • Cleaning, rinsing, washing: How to do it che... ► • How eco-friendly are eco-cleaning products? And which... ► • Problems with AI parking controls – car... ----------- ► Subscribe to our channel here: http://x.swr.de/s/13x1 ► Find out more about our eco-checkers on Instagram: / oekochecker ► Comments are welcome – but please observe the netiquette: https://www.swr.de/home/netiquette-10... ► Legal notice: https://www.swr.de/impressum/ #autowerkstatt #autoreparatur #bmw

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