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Operando CS Newsletter: Subscribe here - ttps://operandocs.substack.com In this video, you will learn all about Customer Success: what it is, how it works, what are the main objectives and challenges of the area, and how to implement it in your company to transform customers into strategic partners. 🚀 I will share my experience as a CS team leader in a large SaaS company and bring valuable insights to managers, entrepreneurs and professionals who want to improve their customer service and retention strategies. 🔍 What will you learn in this video? What is Customer Success and why is it important Difference between Customer Success and Support Main mistakes and how to avoid them Essential CS activities and challenges Bibliography tips to deepen your knowledge 📌 Links mentioned in the video: Recommended book: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Amazon) Link - https://amzn.to/403xP7g 🛠 Follow the next videos: Don't forget to subscribe to the channel and activate the bell 🔔 to receive notifications of the next videos about Customer Success, management and customer retention strategies! Leave your questions and comments below, I'll love to answer them! 👇