00:00 Bank clerk 00:22 What do you do as a bank clerk? 01:54 What tasks do I take on right from the start? 03:27 Which soft skills are important? 04:03 Do you learn how to deal with customers during your training? 04:40 What do you do in the lending business? 05:48 Do I benefit from additional services during my training? Even more information about the training: ???? https://bit.ly/2JfNnxn Jobs at Sparda-Bank Nürnberg eG: ???? https://bit.ly/2RMC8R7 Jobs at Sparda-Bank West eG: ???? https://bit.ly/2xqldKs Jobs at Sparda-Bank München eG: ???? https://bit.ly/301vo4u With the kind support of Sparda-Bank Where can I do an apprenticeship at Sparda-Bank? There are Sparda banks throughout Germany. The individual banks always belong to a regional association. In the video you get an insight into the Sparda-Bank Nürnberg eG, the Sparda-Bank West eG and the Sparda-Bank Südwest eG. The video was filmed in a branch in Essen. By the way: the training manager comes from the Sparda-Bank Baden-Württemberg eG. On Ausbildung.de you can find other regions in which you can get started as a bank clerk. What are the main tasks in training to become a bank clerk? At the Sparda-Bank, your training is divided into three main areas: market and customer orientation, account management and payment transactions and credit business. If your grades are particularly good, you can shorten your three-year training to two or two and a half years. As a rule, you need a secondary school diploma for this. You gain your practical experience during your work in the training company and you acquire your theoretical knowledge at vocational school. What are the tasks in market and customer orientation? For example, you attend consultations that take place in consultation rooms rather than at the counter. These cover topics such as investments, building finance, insurance or private loans. What can you expect in the area of ​​account management and payment transactions? You stand at the counter and, among other things, open new accounts for customers, pay them money or help them with a transfer. You also have to look after the ATMs in the branch and, for example, refill paper for the account statements. What are typical tasks in the credit business? As a bank clerk, you also work in the credit business. An example: A customer wants to borrow money from the bank for a new car, i.e. take out a loan. At Sparda-Bank, you first advise the customer on which options for obtaining a loan are suitable for them. If they decide on an option, it is your job to check whether the customer is creditworthy. An individual amount and a corresponding interest rate are then agreed. Can I start working directly? During your training at Sparda-Bank, you have the opportunity to take on responsibility right from the start. Opening checking accounts or savings accounts are tasks that you can quickly take on independently. Storing and managing valuables in safes and lockers is also part of your responsibilities early on. What soft skills do you need for training as a bank clerk? It's clear: openness and a love of communication and a determined approach are the main focus as a bank clerk, because you deal with people every day. A positive attitude is therefore a good prerequisite for this apprenticeship and the associated consulting work. How are you prepared to deal with customers? You learn how to deal with customers on the job. Of course, there are also consultations and seminars that train you in how to deal with customers. At Sparda-Bank, these seminars take place during your training, usually every two months. For example, guidelines are created that you can work with and orient yourself according to. There you will then find tips on how to start a conversation or how to successfully end a conversation. What benefits are there at Sparda-Bank? At Sparda-Bank, you benefit from numerous benefits during your training that will benefit you. These can include, for example, a company pension plan and capital-forming benefits. However, the individual benefits always depend on the respective location. You can find more tips about your training on Ausbildung.de: Tips for applying: https://bit.ly/320ZNBV Do the career check: https://bit.ly/2Xic6q5 #ausbildung #ausbildungDE #kaufmännischeberufe Ausbildung.de on social media: ✅ / ausbildung ✅ / ausbildung.de Ausbildung.de GmbH Management: Felix von Zittwitz, Tim Schormann Wittener Straße 87 D – 44789 Bochum T +49 (0) 234 369 3720 F +49 (0) 234 369 3769