THE DISNEY WAY OF DELIGHTING CUSTOMERS ???? The customer experience in the DISNEY case - André Arcas - World Latest Movie, Series, Videos and Trailers | fetery.com

THE DISNEY WAY OF DELIGHTING CUSTOMERS ???? The customer experience in the DISNEY case

39,587 views

André Arcas

Published on May 6, 2022

About :

???? Full summary of the book The Disney Way of Enchanting Customers ???? Book link The Disney Way of Enchanting Customers from the Disney Institute: https://amzn.to/3UKd1Nz ???? Subscribe to manifest your potential: https://youtube.com/andrearcas?sub_co... ???? ABOUT THIS VIDEO: THE DISNEY WAY OF ENCHANTING CUSTOMERS What is Disney's secret to delighting customers? Truth be told, Disney is a company like any other, but it seems to have something different. It is an expert in the art of customer experience, offering magical memories for children and adults of all ages. In today's video, I tell you all about the Disney case. ⏱ TIMESTAMP 0:00 - The Disney way of delighting customers 1:12 - Guestology 4:31 - Quality standards 6:27 - Delivery systems 11:12 - Integration ???? WHO IS ANDRÉ ARCAS AFTER ALL? André Arcas is a Communication & Persuasion Specialist. He studied Entrepreneurship and Innovation at Stanford Ignite, Negotiation and Leadership at Harvard, as well as Storytelling at IDEO and Neuro-Linguistic Programming at SBPNL. Author of the Pitch and Storytelling content for the FIAP MBA, he has conducted dozens of training sessions, lectures and workshops on communication and has trained everyone from TEDxSãoPaulo speakers to executives of large companies. ???? LEARN MORE ABOUT ANDRÉ ARCAS ???? ???? Website - https://arcas.me ???? Instagram - / andre.arcas @andre.arcas ???? LinkedIn - / andrearcas ???? Trainings and Lectures: [email protected] HASHTAGS #Productivity #ProductivityTools #ProductivityTips

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