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In this episode of ACXCast, we welcome Taís Pinto, CX Reputation Manager at iFood, for an inspiring conversation about how to turn challenges into opportunities. Taís shares her professional journey and reveals the behind-the-scenes of an operation that handles millions of monthly interactions, balancing the expectations of consumers, delivery people, and partners. With internationally awarded cases and insights on leadership, innovation, and customer-centric strategies, this episode is a true guide for those who want to raise the bar on customer experience and make a difference in the market. MEET THE IFOOD COMMUNITY ????????www.comunidade.ifood.com.br MEET THE AMIGOS DO CX COMMUNITY ????????www.amigosdocx.com.br MEET OUR BOOKS ????????www.rokketseditora.com.br SECURE YOUR SPOT AT WOWSUMMIT ????????www.wowsummit.com.br ???? Subscribe to the channel and turn on notifications so you don't miss any episodes! ???? Follow us on Spotify to listen to this and other episodes of ACXCAST.