Plumbing for apartments and houses: how to do it well? What should you absolutely not save on, and is it really possible to give a lifetime warranty in this business? Which customers are inadequate, and which are the most comfortable and beloved? If plumbers work all the time, then when do they rest? Today on our podcast we have Alexander Shvarov, the head of GoodSantekh, a professional plumbing installation company. We will talk about leaking batteries and fittings sticking out of the walls, about hydraulic tests and pipes walled up in the walls. We will talk about seminars of component manufacturers, and why Alexander does not like to go there. We will discuss how a good interior designer can help a plumber. And of course, we will discuss the main question of any manager: how to assemble a cool team? Architectural design studio of Natalia Lavrentyeva ID.HOME Design: Design projects of apartments and houses, Planning solutions, Designer consultation, Help in choosing an apartment, Author's supervision. See our Portfolio, reviews, prices, useful articles and much more on our website: https://idhome-design.ru/ Donation link: https://donate.stream/idhome Our Instagram (a social network banned in Russia): / natali.lavrenteva.id GoodSanteh company YouTube channel: / @goodsantehspb GoodSanteh company website: https://www.good-santeh.pro 01:05 - Introduction 01:47 - Guest introduction 03:53 - How to assemble a team? 05:43 - How many objects are in operation at the same time? 06:10 - The company's business process and the manager's participation 07:06 - “Do you cut reinforcement?” and ways to solve situations with monolithic walls 09:32 - How GoodSanteh finds Customers 12:24 - Why is a Technical Assignment necessary and important? 15:24 - How does GoodSanteh interact with foremen? 17:28 - How does GoodSantekh purchase materials? 19:55 - Inadequate and simply strange customers 21:20 - Intelligent feedback collection 22:08 - Lifetime warranty in plumbing - is it real? 23:42 - Reliable suppliers and import substitution 27:28 - GoodSantekh standard for materials 28:35 - Why doesn't Alexander like plumbing seminars? 32:11 - Why does Alexander try to do quality work? 32:41 - Tee or manifold wiring? 38:04 - Why are business people the most comfortable to communicate with Customers? 39:37 - Answer to Customers who are afraid to wall up pipes in walls 42:08 - How are hydraulic tests done? 45:36 - Preferred materials and components 48:42 - Country houses 51:52 - Heating: which radiators are better, and what is the problem with domestic ones? 58:08 - Competent foremen install protection against leaks 59:49 - Do not save on plumbing, installation and protection! 1:01:00 - Why are the Design Project and Author's supervision necessary and important? 1:03:06 - What should be in a good Design Project? 1:06:17 - Why do professionals not turn off their phones on vacation? 1:07:35 - Alexander's wishes for business development 1:10:00 - “We must try to be happy today”