Systemic 5 minutes - Answer: “I don’t know!” – What is a clever way to deal with this?

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istob-zentrum München

Published on Feb 25, 2021
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Systemic questions in practice A frequently asked question in seminars on systemic questions is: How do I deal with the answers “I don’t know!” or “No idea!” In this video, Markus Zechmeister describes various ways in which the consultant can skillfully deal with this. The following ways of dealing with it are described: Silence and the message “Take your time, it’s a difficult question…” Look at the context (assignment, relationship types, cooperation) Hypothetical question: “Assuming you knew, what would you say then?” “Yes, you can’t know, but what would you guess…?” “What can you imagine?” “Who could know?” Make questions more specific and make solution steps smaller Rephrase questions and make them simpler Introduce external perspectives Story: “The tribe of the clueless” More information: www.istob-zentrum.de Music: www.bensound.com

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