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In this first episode of our brand new podcast series 'SafetyTalk' we dive deep into the topic of formal complaints in the workplace. Sabrina Horlin, prevention advisor-psychologist at Cohezio, shares her expertise on what exactly a formal complaint entails and what steps are taken to handle them. There are many questions circulating when it comes to the term 'formal' complaints. How do external prevention services such as Cohezio work together with companies to tackle complaints? What are the most common complaints that Sabrina and her team deal with on a daily basis and how does recent legislation impact this? Whether you are an employer, HR professional or confidential counselor, this episode offers valuable insights into the complaint handling process and the role of the confidential counselor. Listen now and discover the most important trends and challenges! -------------------------------------------------------- With Prebes we want to inspire all professionals with current/contemporary insights/opinions on Wellbeing at Work. With our podcasts we want to share a wide range of opinions and insights, without all these ideas also having to be a position of Prebes. What works/helps in one organization, does not necessarily have to be applicable in the organization next door and vice versa. We especially hope that our podcast stories inspire you and that you share them with colleagues from production, HR, prevention service, management, etc. Want to know more about our organization? Surf to www.prebes.be and discover what else we have to offer!