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Course link: https://anapincolini.com.br/cursos-2/ Once again, in response to requests and suggestions, we continue talking about service management at Suas. In the previous video, we talked about the coordination of Cras. Today I will talk about the service in which I have the most experience in management, which is the case of Creas. I divide the responsibilities of the Creas coordinator into four large blocks: people management, organization of the unit's routine/work processes, network referencing and interinstitutional coordination (agreement of flows). Since the video turned out to be long (I get excited about the subject of CREAS, lol), it is divided into the following parts, in case you want to go straight to the point: Instagram: / anapincolini Facebook: / anpincolini My book: encurtador.com.br/fjnyY 00:00 Introduction 03:30 People management 04:44 Organization of the routine (management of the unit's work processes) 20:18 Network referencing 24:07 Flow agreement REFERENCES AND DOCUMENTS TO DOWNLOAD: Brazil (2009). Technical Guidelines for the Social Assistance Reference Center (CRAS). Brasília: Ministry of Social Development and Fight against Hunger (MDS). http://www.mds.gov.br/webarquivos/pub... Brazil (2009). National typification of socio-assistance services (printed 2014). Available at: https://www.mds.gov.br/webarquivos/pu... Brazil (2011). CREAS technical guidelines. NOTE: MDS made available a file without the cover, but it is the same, our beloved little house book. Download it at the link below: https://aplicacoes.mds.gov.br/snas/do... Brazil. (2012). Technical Guidelines on PAIF. Volume 2. Social Work with Families of the Family Protection and Comprehensive Care Service – PAIF. Brasília: Ministry of Social Development and Fight against Hunger (MDS). Available at: http://www.mds.gov.br/webarquivos/pub... Brazil (2013). Specialized service in social approach. Questions and answers. Available at: https://www.mds.gov.br/webarquivos/pu... Brazil (2016). Open Socio-Educational Measures Service. Available at: https://www.mds.gov.br/webarquivos/pu...