The two artists consulted us on the same topic, so we introduced them together this time. There seem to be various approaches to "what you can do for repeat customers" depending on the expectations customers have of the store and their "reason for repeating customers." We explained using slides. ▼ Japan's largest handmade and handcrafted mail order site "minne" by GMO Pepabo https://bit.ly/3uBoe85 ▼ For those who want to sell handmade works online https://bit.ly/3IQ8H9z ◆ Please take a look at this along with today's video ◆ ▼ Question 19 "Let's consider the path from 'cute!' to 'purchase' ~ How to sell without relying on love at first sight purchase ~ Steps to becoming a fan" • Question 19 "Let's consider the path from 'cute!' to 'purchase' ~ How to sell without relying on love at first sight purchase ~ Steps to becoming a fan" [Continued story on acquiring repeat customers in the following two videos] Question 103 "I want to increase the number of repeat customers! To do that, it is super important to accumulate small ●●" • Question 103 "I want to increase the number of repeat customers! To do that, it is super important to accumulate small ●●" Question 104 "The path to acquiring repeat customers, to whom are you disseminating that information?" • Question 104 "The path to acquiring repeat customers, to whom are you disseminating that information?" Hand... ▼minne official book "minne teaches you the basics of selling" https://amzn.to/2NxTNd9 * * ▼"Good morning! minne LAB" is always looking for writers' concerns. [Question form] https://bit.ly/3bDCtOy ▼Please feel free to send us your thoughts on the video [Comments box] https://bit.ly/2YRj8ph * * Question 94 Questioner: futatsu* https://minne.com/@futatsunoie Tenohira-do https://minne.com/@m-zenbu ▼Futatsu*'s question Hello. I'm futatsu*, and I've been selling embroidered accessories for two years now. I'm a big fan of Mao's "The Basics of Selling" and "Oha Lab", and I read them repeatedly to gain new insights. Mao's warm words have saved me many times, and I've been able to continue my work as a writer. Thank you. What I would like to learn this time is "What can we do for those who are repeat customers?" I like to create, and I enjoy selling at minne, where I feel a connection with customers. My goal is to "continue my activities as an artist for a long time". To achieve this, I learned that it is very important to "become a fan". Thankfully, I sometimes receive repeat orders, and I am very happy that they were pleased with their previous order. But at the same time, I feel anxious. That is, I am worried that they will not be pleased because there is no freshness or surprise like the first time they purchase. I have thought about how to make the second and subsequent purchases enjoyable, and I have conveyed my gratitude through messages and letters, and changed the wrapping, but I wonder if I am meeting the expectations of those who purchase repeatedly, and if there is a different approach. I would appreciate your advice, Mao. Also, if you could give me some advice on how to make the gallery a place where customers can enjoy browsing and shopping, I would be very grateful and it would be a learning experience. Thank you in advance. I know you're busy, but please take care of yourself. I'll continue to support you. ~~ ... I would be happy if you could give us some tips from our core repeat customers, such as services for second or third time customers. I think it might be a hint for other artists as well. Thank you. * * "Good Morning! minne LAB" is an official video distribution that minne delivers to artists who are working on crafts. The video recording is live on the minne LAB Instagram account. / minne_lab If you want to see the whole distribution, please take a look at the Instagram live ♪ We distribute mainly every Monday and Thursday. ▼ Details of this project: We will answer the concerns of artists on the official Instagram live of "minne LAB" https://note.minne.com/n/nc0402a39dcf5 #minne#handmadeartist#onlinesale* * "I can't take good photos" "I'm worried about price setting" ... To solve the problems of handmade artists, minne has prepared a reading content called "minne Study Notebook". ▼minne Study Notebook https://note.minne.com/m/mc1379d2d49ba ▼Minne's author activity advisor Wada Mao's book "Minne Teaches You the Basics of Selling" has been very well received since its release in April 2019, and a fifth reprint will be released in September 2020! It can be purchased at bookstores nationwide and on Amazon. https://amzn.to/2NxTNd9 ●minne LAB twitter: /minne_lab ●minne LAB Instagram: /minne_lab ●Author activity advisor Wada's twitter: /ma0_k