???? Do you want to receive a 360º diagnosis for your company? One of the steps to join the EAG Program is to have a session with our team of strategists, to give you clarity about your business. Click on the link and learn more about the EAG Program: ► https://mkt.empresaautogerenciavel.co... How to implement quality management and have constant improvement in processes? Commander, if you are currently thinking: - My company is small and does not need quality management yet... - or have no idea what it is, or do not know how to implement it, stay with us, because in today's episode you will learn from those who understand the subject. ???? Marcelo Germano, Rogério Valetim and Aline Decker, welcome businessman Igor Furniel, who will give a true lesson on quality management. ????️BROWSE THE PODCAST 00:00 - Who is Igor Furniel? Our guest today is Igor Furniel, an administrator with an MBA in Business Management from FGV, businessman, CEO of Grupo Nest, founder of Evolutto, a global platform focused on consultants that has already served more than 4,000 companies in around 600 Brazilian cities, as well as clients in Africa and Portugal. 07:09 - Paradigm shift In the past, companies kept their knowledge under lock and key. Today, it is very common for a business to find the solution to a problem and help other businesses solve the same issues. 09:05 - Losses for those who are not quality conscious Quality conscious means doing the right thing: having a plan, knowing the correct processes, monitoring and measuring them. 12:30 - Quality management system A way of managing the company based on a standard recognized worldwide. 14:20 - Verification culture A verification culture means having help to know if you are executing the processes correctly. 17:20 - ISO 9001 Certificate Hiring a company with ISO 9001 certification means knowing that you are hiring a business with well-defined processes and a culture of solutions. 23:45 - The 5 whys Ask 5 times why a certain problem occurred. Igor, give the example of a headset failure: ▪ Why did it fail? Because there was a connection problem. ▪ Why was there a connection problem? Because it was not properly tested. ▪ Why was it not tested? Because of a lack of necessary equipment And so on, up to the 5th error, to locate the root cause of the problem. 30:20 - Implementing a quality management culture with long-term employees It can be quite challenging to implement a quality management culture in a company that already has processes and long-term employees. The best way to do this is for senior leadership to show what the benefits are for the company and, consequently, for the employees. 38:10 - Where to start quality management? ☑ Be clear about where you want to go; ☑ Performance indicators; ☑ People involvement; 42:35 - Why don't employees follow the processes? ❌ Employees are not heard; ❌ Leadership circumvents the processes; ❌ There is no measurement of results; ❌ When the process is not necessary. 53:40 - What to do when the employee does not follow the processes? There are some factors to be analyzed and Igor gives examples. Keep watching! 58:00 - What is the best way to implement ISO in the company? ☑ The first big step is to listen to this podcast thinking about the changes that can be made. ???? ☑ The second step is to hire a consultancy. 01:09:00 - Podcast Commands ???? Align management with purpose; ???? Don't be ready for the company. Be ready for the market! ???? Be clear about where you want to go; performance indicators; people involvement; ???? Be clear and share processes with the team ???? Framework for process mapping: https://certificacaoiso.com.br/planil... Find Igor Furniel: / igor_furniel ????️ABOUT THE EAG PODCAST The Self-Managed Company Podcast helps you, the owner of a small or medium-sized business, to build a self-managed company! In it, Marcelo Germano and other successful entrepreneurs bring you business management tips every week! Watch the EAG Podcast Playlist▶️ • My REFLECTION CHANGED completely within d... DID YOU LIKE THE VIDEO? ???? Like it ???? Share with friends ????Subscribe to the channel: / self-managed company ???? Activate the bell! ????Visit @Empresa Self-Managed FOLLOW EAG ????Instagram: https://www.instagram.com/empresaauto... ????Facebook: /empresaautogerenciavel ????Telegram: https://t.me/s/marcelogermano #qualitymanagement #qualityculture #qualitycertification #podcastempresaselfmanagedvel #marcelogermano #igorfurniel