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Public transportation in Parnaíba faces challenges that have generated growing dissatisfaction among residents. Poor conditions at bus stops, poorly maintained vehicles, and low frequency of lines are the main complaints of those who depend on the service on a daily basis. To understand the demands of the population, we went to the streets to listen to users, who are calling for urgent improvements. Urban mobility is a central issue and needs to be treated as a priority in the next municipal administration. Follow the reports and expectations of the community for more efficient and dignified public transportation in this report.