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This tutorial explains in a practical way what a process map is, how to do it and some examples. #processes #processmap #processmapmodel Bibliography: ÁLVAREZ SUÁREZ, ALBERTO et. al. Process management. Practical Cases. Editorial Servicio de Publicaciones. University of Oviedo. BARROS, OSCAR. Business process reengineering, Editorial Dolmen, Chile, 1994. HARRINGTON, HJ (2000) Process improvement in organizations. Mexico, Mc Graw Hill. Maldonado, JA (2011). Process management (or process management). EUMED-University of Malaga. https://mintic.gov.co/portal/715/arti... https://ceipa.edu.co/wp-content/uploa... https://ceipa.edu.co/wp-content/uploa... https://www.unisimon.edu.co/showimage...