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In this video I explain how to implement clause 4.3 of the ISO 9001 standard, one of the most important steps in defining the scope of your Quality Management System. A poorly defined scope can seriously affect your path to certification, but if you do it right, it will allow you to focus efforts on key areas, communicate better to your stakeholders, and make strategic decisions about which parts of your business to certify. I will show you practical examples and give you tips on how to avoid the most common mistakes. Join me and make sure your implementation is a success! Don't forget to subscribe for more content on ISO and quality management, and leave your questions or comments. I'm here to help you achieve certification.