#salesmanager #marketing #crm #podcast #communications #conflictmanagement In this episode of the “Leads Leaked” podcast, we dive into a world of unusual and frightening stories, from knife attacks to chaos caused by drunk people and aggressive dogs. And no, this is not a horror movie, but just the personal experience of Ilya Dryuchin, a sales manager. In the podcast, Mikhail and Ilya not only talk about personal observations, but also touch on deeper questions about communication and conflict management in difficult situations. They explore the importance of the right approach to relationship management, and share tips on how to avoid misunderstandings and mistakes in communication with clients and colleagues that can lead to conflicts. The episode touches on issues of implementing CRM systems and the right approach to business process management. Mikhail and the invited guest of the podcast share their thoughts on the wrong expectations and problems that managers face, and raise important questions about understanding customer needs. Key topics of the episode: - Personal stories and observations. - Problems of communication in business. - The influence of collective consciousness on individual perception of situations. - Discussion of CRM systems and their importance in management. Don't miss this intriguing episode, full of useful information and unexpected twists. Watch our podcast and stay with us for new episodes. Timestamps: 00:00 - Highlights with screensaver 01:08 - Greeting and introduction to the guest 02:03 - A thorny initial path in sales 06:41 - Promotion and entry into freelancing 08:21 - Without CRM - a path to nowhere 09:39 - About merging leads 12:36 - A story about an interesting case 14:03 - Inaction also brings results 14:53 - Discussing leads again 20:22 - Human resources, funnels, trust among clients 22:47 - Andrey's work process, tips and tricks 29:39 - About charlatans, marketing and sales 32:12 - Experience as a manager of Internet projects 34:52 - Section: "For the little ones" 41:42 - The right approach to potential clients 42:42 - An interview that Ilya remembered forever 44:45 - The work of an HR specialist, hiring employees and what difficulties there are in this 49:21 - Case with Avito, how Ilya drained leads 52:44 - Let's continue to talk about draining leads 55:07 - Complex customer requests, what should a good salesperson do? 1:02:16 - What does Ilya mean by the term: "leads were lost" 1:08:16 - Different approaches to salespeople are needed 1:12:30 - Motivation for the sales department 1:15:06 - The ideal client and the problem of average checks 1:19:13 - The problem of communication with the client 1:27:13 - How you can lose a client - a story from Misha 1:29:59 - About telephony, annoying calls and loyal clients 1:33:05 - We talked about failures in SDEK 1:35:11 - "Pilulka" - useful advice on how not to lose leads 1:38:24 - Conclusion of the podcast --- Mikhail's Telegram channel: https://t.me/medvedev_notes Ilya's Telegram channel: https://t.me/ditetelegi Ilya's personal Telegram: @direc24 --- Telegram podcast: https://t.me/leaked_leads Listen to the audio version: — https://music.yandex.ru/album/28370801 — https://podcasts.apple.com/ru/podcast... — https://vk.com/podcasts-121205686 — https://leaked-leads.mave.digital/ Watch the video version: — • Leaked leads — https://rutube.ru/plst/391097/ — https://vk.com/video/playlist/-121205... — https://dzen.ru/suite/9aea23d8-3376-4...