How to Train Your Provider Team for a Customer-Centric Culture in 2025 - Zapisp - World Latest Movie, Series, Videos and Trailers | fetery.com

How to Train Your Provider Team for a Customer-Centric Culture in 2025

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Published on Premiered Nov 12, 2024

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In this talk, Karen Banar explores essential strategies for ISPs looking to build and strengthen a truly customer-centric culture. With practical insights, Karen discusses how to transform customer service into a competitive advantage, from sales to support. Discover the crucial skills that every employee must develop, such as probing and data analysis, to anticipate needs and improve the customer experience. In addition, Karen highlights the importance of segmenting and prioritizing customers to deliver differentiated service, using the successful example of ISP WSNet. Get ready to inspire your team to put the customer at the center of every decision and create an ISP prepared for the challenges and opportunities of 2025!

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