How Feu Vert is reinventing its customer service using AI and automation - Keyrus France - World Latest Movie, Series, Videos and Trailers | fetery.com

How Feu Vert is reinventing its customer service using AI and automation

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Keyrus France

Published on Jul 17, 2023

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Discover in this exclusive interview how Feu Vert recentralized its customer service to offer a seamless and ultra-efficient experience. Rémi Husson, from Feu Vert, explains how the brand uses AI and automation to transform customer interactions. Thanks to a chatbot that manages 95% of conversations and CRM tools offering a 360° view of exchanges, Feu Vert improves its service while anticipating future challenges, such as optimizing the knowledge base and integrating generative AI. A look back at the real-world experience of a pioneering company in improving the customer journey! ???? 95% of conversations managed by a chatbot ???? A 360° view of customer interactions ???? Future challenges: generative AI and data management ???? How automation improves efficiency and customer satisfaction ???? If you are looking to understand how AI and automation can transform customer service, this video is for you! #CustomerService #Automation #AI #Chatbot #Innovation #GreenLight #CRM #CustomerExperience

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