Garrett Johnston “From Customer Focus to Customer Centricity” - TEAMLY - World Latest Movie, Series, Videos and Trailers | fetery.com

Garrett Johnston “From Customer Focus to Customer Centricity”

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Published on May 2, 2024

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According to the expert, the most important factor in the breakthrough growth of companies is the transition from customer focus to customer centricity. What is the difference between these approaches? Customer-oriented companies provide a minimum service so that the client does not go to a competitor. 00:00 - Business card 00:25 - Greeting 4:41 - Customer focus 6:59 - Customer centricity 9:23 - Maslow's pyramid 10:40 - The literal meaning of words 11:35 - Examples of banks 17:25 - Small and medium businesses 19:43 - Analysis of a case of a customer from the UK 24:50 - Revolution of artificial intelligence 29:53 - The entire business system will change 40:28 - Ideology for business 49:54 - The world is about to change Where to find us???????? Our website: https://teamly.ru/?utm_source=youtube... VKontakte - https://vk.com/teamly Yandex Zen - https://dzen.ru/teamly Telegram - https://t.me/teamly_ru

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