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In this video I explain the most important basics about operating costs and their allocation, which you need for the real estate agent or real estate specialist exam. I explain the most important legal basics from the operating costs regulation, heating costs regulation or the German Civil Code. I hope you have fun preparing for your exam! Table of contents: 00:00-00:27 Introduction 00:28-01:16 Exam questions 01:17-02:21 What are operating costs? 02:22-02:43 Agreement on operating costs in the rental agreement 02:44-04:51 Regulations and laws 04:52-05:42 Allocable and non-allocable operating costs 05:43-08:54 List of allocable operating costs 08:55-10:41 List of non-allocable operating costs 10:42-12:25 Allocation key for operating costs 12:26-15:03 Landlord's deadlines for operating costs 15:04-16:03 Tenant's objections to operating costs 16:04-17:29 Flat-rate operating costs 17:30-18:41 Heating costs Hot water costs 18:42-19:21 End credits