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Subscribe to the channel https://goo.gl/DrhMrV Alexander Bergard and Tatyana Voropaeva share their experience of building emotional service as a way to effectively sell in a restaurant: what do guests want and what do they not want? emotional service - as a tool for increasing brand loyalty emotional sales - caring for the guest. We do not sell food and drinks, we give guests pleasure emotional service - as a way to manage personnel, improve the microclimate in the team and reduce staff turnover #RestoPraktiki #RestaurantBusiness #AlexanderBergard