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They need empathy, a thick skin and a good dose of humor: Carola Holzner and Sven Büchner, senior physicians in the central emergency room at Essen University Hospital. A daily working life between life and death: In the largest hospital in the Ruhr area, a state of emergency almost always prevails. The doctors hardly have any breaks during their long shifts, also because more and more people are coming to them with minor ailments. They want to avoid the waiting times at their family doctors. The result: doctors and nurses are at their limits.