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When people are in need, they are usually the first to arrive at the scene of the accident: Aline Bachmann and Julian Lohse work as paramedics for the Bavarian Red Cross in Nuremberg. Acting quickly but carefully, empathetically but also decisively - that is the challenge of their job. And it is not just the patients who need their help. The relatives of the victims also need the paramedics' full attention. Kathrin Sänger's report documents the everyday working life of people for whom emergencies are the norm.