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Bank customers have had their accounts drained of thousands of dollars through transfers they did not authorize. Even though they do not know what happened, their bank is holding them responsible and not reimbursing them. However, financial institutions could do more to protect their customers from fraud. And to add to their misery, the remedies for recovering the lost money are not very effective. With fraud on the rise in the country, some believe that the government should get involved. Melissa Pelletier's report Director: Nancy Lambert Director-coordinator: Benoît Giasson For more information, read our article: https://ici.radio-canada.ca/nouvelle/... #economy #finances #security -- Subscribe to our channel: https://www.youtube.com/radiocanadain... Access essential news by downloading the Radio-Canada Info app: https://ici.radio-canada.ca/appli-inf... Find us also on: X: / radiocanadainfo TikTok: / radio.canada.info