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We all want our organizations to work in a certain way, ensuring that the delivery of the product or service is always in compliance. The problem is that many times we do not have standardized processes and the result depends on the people who work in the process. People change and the quality is different and we are also less efficient. Paying the price of documenting processes (in procedures or manuals) can be tedious, however it is the only way to ensure that the organization's know-how stays in the organization. Although carrying out a procedure is only the first step in standardization, it is a starting point that must be done without losing sight of the whole (policies must be established, training programs established, a culture of continuous improvement implemented) otherwise, the procedure will simply remain deep in our computers or desktops. We teach you how to make a procedure, providing you with a complete guide and examples of how to make one. You can adapt it to any type of need, from the standardization of an area to the implementation of a management system.