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With this course you will be able to apply the knowledge and skills acquired for better complaints management, efficiently and promptly addressing complaints submitted by citizens. ►TOPICS: Topic 1.- Introduction to complaints management within the framework of the model for managing the quality of service. Topic 2.- The digital platform of the Complaints Book. Topic 3.- Stages, monitoring, analysis and improvement of complaints management. ????Course, material and certification: https://www.inagep.com/gesrecldp.html ????Related courses: https://www.inagep.com/cursosgp.html -------------------------------------------------------------------------------------------------------------------------------------------------- ✅ Free courses: https://www.inagep.com/aula.html ✅ Premium courses: https://aula.inagep.com/browse ✅ Corporate program: https://www.inagep.com/corporativosin... -------------------------------------------------------------------------------------------------------------------------------------------------- ???? Telephone: 948 880 134 ???? Social Networks: Facebook: / inagep Instagram: / inagepoficial WhatsApp: https://bit.ly/3pWuUyR Website: https://www.inagep.com/ LinkedIn: https://www.linkedin.com/company/inag... Twitter: https://twitter.com/inagepoficial?lan...