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Complaining can be a challenge - whether you are a customer who wants to solve a problem or a customer service representative who responds confidently to complaints. In this video we show you helpful tips and wording on how you can successfully complain as a customer and how you can respond professionally and solution-oriented as a customer service representative. This makes communication clear, friendly and effective! ???? Exercises on the vocabulary "technical devices" https://wordwall.net/de/resource/1861... https://wordwall.net/de/resource/6850... https://learningapps.org/1697422 Exercise 2 on customer service conversations https://learningapps.org/display?v=pe... Helpful additional material • 10 questions for a call center agent... https://www.goethe.de/prj/mwd/de/deut... https://learngerman.dw.com/de/die-bes... https://learningapps.org/view12150533... #Complaints #Customerservice #TipsAndTricks #LearningGerman #Communication #B2C #Complaints #customersatisfaction #servicequality #daf #learning #everyday #b1german #b1exam == Coffee Animation Stock Videos by Vecteezy