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In general terms, protocol is a rule that guides how an activity should be carried out. To send equipment: Address: Calle 10 # 7 - 50 Piedecuesta -Santander-Colombia Send to the name of Planeta GSM Contact numbers: +57 316 8466015 +57 300 5564353 Along with the equipment, send us a brief description of the damage and your complete information: Name, contact number, identification document and shipping address.