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In this series of videos, Professor Petronio Castro comments on questions from the Cebraspe board on topics relevant to Public Exams. Online Courses: http://www.petroniocastro.com.br Download the PDF of this class: https://tinyurl.com/5n8c4y9t/profpetroniocastro UNIFIED TSE, TJ-PA, PF ADMINISTRATIVE EXAM, ETC. 2 Administrative process. 2.1 Administration functions: planning, organization, direction and control. 2.2 Planning process. 2.2.1 Strategic planning: vision, mission and SWOT analysis, GUT matrix and 5W2H tool. 2.2.2 Competitive analysis and generic strategies. 2.2.3 Networks and alliances. 2.2.4 Tactical planning. 2.2.5 Operational planning. 2.2.6 Management by objectives. 2.2.7 Balanced scorecard. 2.2.8 Decision making. 2.3 Organization. 2.3.1 Organizational structure. 2.3.2 Types of departmentalization: characteristics, advantages and disadvantages of each type. 2.3.3 Informal organization. 2.3.4 Organizational culture. 2.4 Management. 2.4.1 Motivation and leadership. 2.4.2 Communication. 2.4.3 Decentralization and delegation. 2.5 Control. 2.5.1 Characteristics. 2.5.2 Types, advantages and disadvantages. 2.5.3 Organizational performance measurement system.