Anyone who books a trip via Booking.com runs the risk of being scammed. People worldwide have lost hundreds of euros when their credit card details were stolen in the name of hotels. Among them an unknown number of Dutch people. But will they get their money back? The site Booking.com has been struggling for years with scammers who are after the wallets of their customers who have booked a trip. From emails that Kassa receives, it appears that the problem is still not under control. The method is as follows: criminals log in to accounts of hotels and apartments, after which they send messages to arriving guests in the name of the accommodation. For example, they are asked whether they can still pay for their accommodation or whether they want to update their credit card details. The messages look exactly like normal ones and therefore seem credible, because they are sent via the booking.com system itself. Travelers who have come into contact with Kassa appear to have been duped for hundreds of euros. For example, Bien Strooker lost 300 euros and Dick Middelburg even lost 609 euros. Both have repeatedly tried to contact Booking.com, but without result. Dick even spent ten months on this. It turns out that many customers who sounded the alarm to report the fraud received a response by email from Booking.com's customer service in broken English. Sometimes the connection was even broken by phone. Many customers have been waiting for compensation for months. Only three hours after Kassa itself contacted Booking.com about this, Strooker and Middelburg received compensation in no time. Cybersecurity expert Dave Maasland says that he is not happy with this state of affairs. 'The fraud takes place via the online booking platform of Booking.com. The company will have to take responsibility to properly resolve the damage for all customers who have fallen victim to fraud.' Maasland also believes that Booking.com should do more to warn customers about this form of fraud via notifications. 'Why don't they post a message about this on their social media, for example?', says Maasland. The problems are also known to the Dutch Data Protection Authority (AP). For example, in 2019, Booking.com was 22 days late in reporting a data breach. In 2021, they were fined 475,000 euros. Partly because of this, the AP has been monitoring the company intensively throughout 2023. Booking.com ultimately apologizes by email that Strooker and Middelburg had to wait so long for their compensation, their file would not be complete. The company states that it has invested in 'advanced security infrastructure to detect and block fraudulent activities'. ???? Read the full response from Booking.com on our website: https://www.bnnvara.nl/kassa/artikele... ― Kassa is the consumer platform of BNNVARA. Problems with insurance companies and banks, but also issues such as laughing gas, fillers, phishing and ransomware are discussed. We handle individual complaints in the Belbus and we regularly test various products & services. Kassa has been around since 1989 and is presented by Amber Kortzorg and Mai Verbij. Every Saturday at 19:15 on NPO 2. Or every Thursday at 16:00 on this channel! The latest consumer news, help articles and the consumer forum Questions & Answers can be found on our website: https://kassa.nl. Also follow us on Facebook, X, Instagram & TikTok: / bnnvarakassa / kassa_bnnvara / bnnvarakassa / bnnvarakassa