#64 How to CONVINCE EMPLOYEES to CX initiatives in the organization? Customer Experience Fuzers - FUZERS - World Latest Movie, Series, Videos and Trailers | fetery.com

#64 How to CONVINCE EMPLOYEES to CX initiatives in the organization? Customer Experience Fuzers

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Published on Jun 10, 2024

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In today's episode, I'll tell you how to convince employees and managers to implement CX initiatives in your organization. You'll learn what such initiatives are, what examples there are, and who may not understand them. I'll tell you how to change employees' negative attitudes towards implementing CX and what actions will probably prove insufficient. And why a dry message in an email, even from the CEO, is not the best idea for convincing employees and managers to implement CX initiatives. Watch until the end if you want to find out what other (often overlooked) actions a manager can take to convince the least convinced to improve CX! In the meantime, let the voice of the customer be with you. Łukasz Grygiel ____________________________________________________ ➡️ Link to the mentioned material: • #13 How to convince stakeholders that ... ______________________________________ 🟩 You can find me on: / lukaszgrygiel https://www.fuzers.com 🟩 Sign up for the newsletter: https://fuzers.com/#newsletter ______________________________________ 00:00 - How to convince employees to CX initiatives in the organization? Customer Experience 00:43 - What are CX initiatives? 00:56 - What are examples of such activities? 01:47 - Who might not understand these activities? 03:16 - What do all these people have in common? 03:41 - How to change employees' negative attitude towards CX implementation? 04:15 - A dry message in an email will most likely prove to be insufficient 04:28 - What to do to make there be as few reluctant employees as possible? 06:10 - What else can a manager do to persuade the least convinced people to improve CX? ______________________________________ #Fuzers #customerexperience #cx

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