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How to create a customer journey? Today I want to introduce you to a book about Customer Journey Maps, in which you will find the answer to this question. This episode is special to me, because I am the author of the aforementioned book :) I am bursting with pride, because it is the first work I have created and a huge step in my professional career. Today I will tell you exactly what you will find in the book; we will briefly go through all the chapters, thanks to which you will understand why I called it: Customer Journey Manual, or a practical guide to Customer Journey Maps. I invite you. In the meantime, may the voice of the customer be with you. Katarzyna Michalak ______________________________________ 🟩 You can buy the book here: https://onepress.pl/ksiazki/instrukcj... ______________________________________ 🟩 Write to me: [email protected] 🟩 You can find me on: / katarzyna-michalakk https://www.fuzers.com 🟩 Sign up for the newsletter: https://fuzers.com/#newsletter ______________________________________ Table of contents: 00:00 - How to create a customer path? Get to know the book about Customer Journey Maps 02:27 - What will you find in the book? 02:32 - What does the introductory chapter contain? 02:42 - What does the first chapter contain? 03:00 - What does the second chapter contain? 03:17 - What does the third chapter contain? 03:38 - What does the fourth chapter contain? 03:58 - What does the fifth chapter contain? 04:17 - What does the sixth chapter contain? 04:35 - Summary #Fuzers #customerjourney #customerjourney