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As a consultant at the Centre for Consultation and Expertise (CCE), Jacolien de Lange specialises in restoring connection within teams. She is called in when care teams get stuck and see no way out. Her task? Getting things back on track. In this episode, she shares her approach and takes a fresh look at all kinds of complex matters. In a care environment full of frustration, it is easy to get completely absorbed by everything that goes wrong. According to Jacolien, the solution lies in looking at the reason behind certain behaviour, whereby she always tries to zoom out to understand the full context. After all, behaviour does not just fall from the sky! She also speaks openly about her uncertainty from the past regarding innovation. Where she used to be somewhat sceptical, she now understands that care technology is not there to replace care professionals, but to complement them. It offers space for the things that only people can do. Ultimately, it is all about what it delivers for the client.