#19 How to turn STRATEGY into ACTION? Use the Customer Experience WORKSHOP! Fuzers

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FUZERS

Published on Apr 3, 2023
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In today's episode, I'll tell you how to turn strategy into action, thanks to a Customer Experience workshop. Using the example of a meeting with the management of a company, I'll show you how, using a CX workshop, you can implement strategy into action in practice. This meeting was divided into two parts. In the first, presentational, divided into two presentations, the person responsible for the customer experience area in the company and my humble self gave a presentation. In the second part - the workshop, we wanted to engage all participants in a joint discussion. You will also learn what observations I made during this workshop. So, how to turn strategy into action? Gather people in one place and organize a customer experience workshop! And for details, I invite you to watch the film. In the meantime, let the voice of the customer be with you. Piotr Wojciechowski ____________________________________________________ 🔷 Write to me: [email protected] 🔷 You can find me on: / piotrwojciechowski https://www.fuzers.com 🔷 Sign up for the newsletter: https://www.fuzers.com/wiedza ________________________________________ Table of contents: 00:00 - How to turn strategy into action? Use the Customer Experience workshop! 00:15 - Workshop: at Fuzers we like this tool! 01:32 - Meeting divided into two parts: 01:36 - Presentation part of the CX workshop 03:22 - Workshop part. 05:10 - Observations during the CX workshop 05:50 - Customer Experience Workshop - summary. 07:37 - Let us know in the comments... #Fuzers #customerexperience #klientexperience

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