130: The customer is never right - Rádio Escafandro - World Latest Movie, Series, Videos and Trailers | fetery.com

130: The customer is never right

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Rádio Escafandro

Published on Dec 25, 2024

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In this podcast episode, we talk about the tricks used to circumvent consumer rights, and about the political pressure companies and businesspeople exert on Congress to shape laws in their favor. Enacted in 1990, the Consumer Defense Code was a milestone in establishing rights for Brazilian citizens. Thirty-four years later, the relationship between sellers and consumers remains extremely unequal - what has changed, in some ways, is the form. The most recent customer satisfaction survey by the Hibou agency showed that only 14% of customers are fully satisfied with their consumer experience. Furthermore, 63% of consumers do not want to buy from a brand that is listed on complaint websites. Reclame Aqui, the best-known website of its kind, already has more than 600,000 companies and 30 million people registered. Why are there so many dissatisfied consumers? Why does it seem like there is always someone trying to cheat the customer? Are consumer interests being represented in the National Congress? In the first Christmas episode of Rádio Escafandro, we talk about the tricks that businessmen use to clean up our accounts. From misleading advertising to political pressure, including the good old practice of selling and not delivering. Related episode #117 - Should health insurance plans end? Interviewee of the episode Igor Britto Lawyer, professor of consumer and business law at the IESB University Center, in Brasília, and director of the Institute for Consumer Defense (Idec). Technical details Production and editing support: Matheus Marcolino. Sound mixing: Vitor Coroa. Theme soundtrack: Paulo Gama Design of the app and website covers: Cláudia Furnari. Direction, script and editing: Tomás Chiaverini

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