10 Questions for a Call Center Agent Galileo ProSieben

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Galileo

Published on Dec 4, 2021
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Recommended for ages 12 and up: Jana Blasius has been working in teleservice for 12 years. The image of the profession is not exactly the best. But what is it like to work in a call center? We asked her ten questions: 1. Why do you voluntarily become the most hated caller? 2. Do you answer with your real name? 3. How often do you sell useless contracts? 4. Do you specifically call older people who are easily talked into things? 5. Do you keep calm when the person you are talking to gets loud? 6. How do you react to insults and hate speech? 7. Does the job make you a small talk pro? 8. Do you have strategies for making phone calls and selling? 9. What do I have to say so that the call center agent hangs up quickly? 10. Do you tell them what you do? #10Questions#CallCenterAgent#TelephoneOperator#Galileo ► The best videos from #Galileo: http://www.prosieben.de/galileotop25 ► Full episodes of Galileo: https://www.prosieben.de/galileoganze... ******************* ►Subscribe to Galileo on YouTube: https://www.prosieben.de/galileoabo ********************* ►More on Galileo: http://www.galileo.tv/ ►You can find all videos at https://www.prosieben.de/galileovideos Galileo is the #ProSieben knowledge program with Aiman ​​Abdallah, Stefan Gödde and Funda Vanroy. Every day at 7:05 p.m. you can get to know and understand the world on ProSieben. Galileo takes you on an exciting journey through the universe of knowledge: we meet people with inspiring ideas, tell fascinating stories about other cultures, show natural and internet phenomena and answer the questions that concern us every day. Our reporters Harro Füllgrabe, Claire Oelkers, Vincent Dehler, Matthias Fiedler, Maike Greine, Christoph Karrasch, Martin Dunkelmann and Jan Stremmel get to the bottom of things - with full physical commitment! We explain what is really moving the world right now - in our very own Galileo way! ----------------------------------------------------------------------------------------------- Imprint: https://www.prosieben.de/service/impr...

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