Link: I want to download the App - https://eletr.co/app1301 ⚡️ FREE CLASS: How to Do a Complete Electrical Installation from Scratch, Easily, Even if You Are Not a Professional Electrician: ➽ https://eletr.co/aula?utm_content= yt1-vd921 ------ ???? FAAALA ENGEHALL COMMUNITY ???? Join our community on WhatsApp to receive valuable tips and news in the electrical area, important information and much more. ???? ???? https://eletr.co/fala-eng?utm_content= ------ Did you like this video? ???? ✔️ Leave your comment and share with your friends ✔️ Follow our networks ➽ https://eletr.co/links - - - - - - - - - - - - - - - - - - - - - - - - - - - ???? NR10 Course with 20% discount ➽ https://eletr.co/nr10?utm_content=yt1... ------ To charge or not to charge for a technical visit to a customer's home? This is undoubtedly the question that most self-employed professionals ask! Therefore, in today's video I will bring you 05 situations in which you can charge (OR NOT) for a technical visit, and this is based on Brazilian legislation... In addition, I will also show you the digital tool that has become a fever among self-employed electricians, as it is capable of reducing part of our daily work by up to 90% of the time. But first of all, what really characterizes a technical visit? The technical visit is the moment when you will evaluate and define what needs to be done in order to prepare a quote for your client. The simple fact that you are called to go to a location to provide professional service characterizes a technical visit, whether for a quote or even for a repair. Some self-employed professionals prefer not to charge for the technical visit, as they believe that the quote is a consumer right and should not be charged. However, there are situations in which the technical visit can be more complex, requiring more than one visit to the location, demanding more time and in some cases even more visits. And it is at this moment that some professionals prefer and especially need to charge for the technical visit. Just one observation: I am not here to say whether it is right or not to charge for the technical visit, that is not the purpose of this video, my objective from now on is just to present to you technical and legal arguments and also some good market practices, okay? So, let's see what the Consumer Defense Code (CDC) states. Art. 39 of the CDC. states that “It is forbidden for the supplier of products or services, among other abusive practices”, such as in its section VI - “to perform services without the prior preparation of a budget and express authorization of the consumer, except for those arising from previous practices between the parties”. And complementing this section, there is Art. 40 of the same CDC which states that “The service provider will be obliged to provide the consumer with a prior budget detailing the value of labor, materials and equipment to be used, the payment conditions, as well as the start and end dates of the services”. Well, so we know that it is mandatory to provide a budget to our client, however nothing was said about charging, but... According to the Brazilian Institute for Consumer Defense (IDEC), there are 2 cases in which charging a fee is allowed, and that is where the situations in this video begin... THE FIRST SITUATION is when there is a need to travel the supplier or the product to be repaired. In this case, as long as you inform the customer in advance that a travel fee will be charged and they accept it, then you can charge! If you don't inform them that there is a cost, you can't charge for a technical visit. In this regard, most of the time I like to use common sense. If it's a visit for a quote and the visit is on my route, or perhaps nearby, I don't see the need to charge for the travel, I inform the customer that there will be no cost. Now, if it's a repair that I'm going to resolve, then logically I give the quote right away and perform the service, but the charge is for the service and not for the technical visit. The SECOND SITUATION is when the customer's equipment needs to be disassembled for evaluation and then reassembled, and it is often necessary to take it in for repair. Just think: You've been called to get a quote to replace a home's RCD. If the RCD is working, it could be for 2 reasons. Either the RCD is broken, which is very rare, or the installation has a current leak. But to find out where the leak is, anyone who is an electrician knows, you will have to dismantle several points in search of it.